Stand Lead & Tech Enthusiast
Combining customer service excellence with a passion for cybersecurity and technology. Transitioning into tech/help desk roles with proven leadership and problem-solving skills.
Background
As a Stand Lead at Northwest Stadium, I've trained teams, ensured food safety, and resolved customer issues with professionalism and care. I'm adaptable, hardworking, and eager to grow while using my skills in new ways.
With a solid foundation in leadership, customer service, and operational excellence, I'm transitioning into the tech industry. My customer facing experience translates perfectly to help desk and technical support roles, where I can combine empathy with technical problem-solving.
LEADERSHIP
Trained and supervised attendants, managed food safety compliance, and resolved customer concerns effectively.
ADAPTABILITY
Fast learner with experience across retail, food service, and event management industries.
Experience
Skills
Passion for Cybersecurity & Tech
Committed to growing in the technology sector
Why Tech?
When I was younger, I've always loved computers and wanted to know how everything works. As I got older, I started learning more about technology and security. But the moment that really sparked my passion was when I was 15, playing my PS4. I got hit with a DDoS attack back then we called it getting "booted offline." That's when I decided to figure out how to stop this from happening. I learned about VPNs, how to change my IP address, and protect myself. From that moment on, I knew I wanted to dive deeper into cybersecurity and understand how to protect systems and data.
Currently Learning
I'm actively tutoring for my Security+ certification while building hands on skills in network security, threat analysis, and system administration. I'm dedicated to developing the technical knowledge and credentials needed for IT security and help desk roles.